The DC Child and Family Services Agency (CFSA) is the public child welfare agency in the District of Columbia
responsible for protecting child victims and those at risk of abuse and neglect and assisting their families. As
such, CFSA stores a range of sensitive data about children and their families from an array of sources,
including medical, law enforcement, and school records.
CFSA employs around 260 caseworkers who spend many hours each day visiting children, families, and other
stakeholders in the metropolitan Washington D.C. area. The agency works with approximately 1,500 families and
around 1,000 children who are currently in foster care.
CFSA relied on a central, office-based database to handle case management and access to data (such as
observations, child and family history, medical history, education data, court information), but a large
percentage of a caseworker’s day typically occurs outside of the office at appointments and hearings.
On a typical day, DC CFSA caseworkers have anywhere from two to four appointments with children and families
across the DC area. As they move from appointment to appointment in the field, caseworkers lacked access to the
critical data they need – and are unable to search for, or enter actionable information in the database.
Instead, they had to make a trip back to the office to manually input the day’s notes and observations – a
tedious and time-consuming task.
With these challenges in mind, CFSA approached EastBanc Technologies and was introduced to the iSee for
iSee is a powerful mobile application that allows caseworkers to act upon data in real-time and address immediate
issues before they escalate. With iSee, caseworkers can securely access and enter data in real-time from any
device or location. Caseworkers can now access, edit, and enter observations, notes, and data throughout the day
using iOS and Android devices. Information is transparent and quickly available.
“I think it’s important that who you choose as tech partner needs to be someone that understands how mobile apps
work, moves these things into production quickly and efficiently, and works as a real partner.” – Kevin Ward,
Deputy Chief Information Officer, D.C. Child and Family Services Agency
iSee features and benefits:
Complexity Made Simple – iSee works by leveraging an API to
quickly draw on relevant and timely data from multiple sources across child and family service agencies,
including databases and disparate workflows.
Access Relevant Data Powered by GPS - With iSee caseworkers
can choose to receive case information that is most relevant to them based on custom configurations such as
location, priority, or schedule. Daily appointments can be sorted by distance and routes can be quickly planned
and accessed via Google or Apple Maps.
Smart Tools Deliver Convenience – iSee offers several smart
tools that drive greater efficiencies. Users get push notification reminders for important events and can send
instant messages with the option to save and archive conversations, directly within the app. In addition,
caseworkers can take pictures of their clients and documentation from their mobile phone and immediately upload
it to the database.
Controlled Access – iSee ensures that caseworkers only have
access to the data appropriate to them.
Security is Paramount – iSee is engineered with security in
mind. On the front-end, CFSA users access account and case information through integrated third-party security
and management solutions optimized for mobile devices (Layer 7, 3scale, Azure API Management). Additional layers
of security, including encryption and custom policies (password protection and biometrics), can also be added.
Data-Entry on the Go – Any changes to case data made in the
field are seamlessly saved to the database in real-time and made available for review by caseworkers quickly and
24x7 Access, Even Offline – With iSee CFSA has access to its
database anytime, anywhere. With a swipe of the finger, personnel can access up-to-the minute information about
each case. Patchy connections don’t get in the way of iSee either. iSee can be modified to ensure that each
mobile device is cached and updated, delivering important information such as the day’s most pertinent
appointments, even without an Internet connection.
With iSee for Caseworkers, CFSA now gets critical medical, law enforcement, education, and other information to
caseworkers securely and in real-time, regardless of location or device, making data accessible in ways that
match today’s mobile workday.
The benefits to caseworkers and ultimately the clients they serve, are substantial.
The app has been well received by the caseworkers and many who regularly use it have reported productivity gains
of two hours per week.
Caseworkers no longer have to make a trip back to the office to update their notes, not only saving time, but
also increasing the accuracy of the data since it can be entered while it’s still fresh in their mind. Most
importantly, caseworkers are now able to improve response times for their clients, solving issues before they
become larger problems.
In addition, EastBanc Technologies developed a map feature within the application that locates and navigates
caseworkers to the nearest gas station that accepts agency gas cards, saving both time and additional gas
With iSee, CFSA caseworkers can more efficiently and effectively meet their mission to make children safer and
To learn how EastBanc Technologies’ experts can help your organization thrive, contact:
Jill DaSilva| Director of Sales Operations | firstname.lastname@example.org