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Unpredictable winter weather demands a rapid response from busy municipalities. When ice and snow hit, agencies and residents need to know which routes have been treated and cleared, which ones are next on the schedule and when it’s safe to travel again. It’s critical for fleets to scale quickly, whether internally or through contractors, and optimize snow removal operations, reducing idle time and saving money. SNOWiQ is a cloud-based snowplow dispatch and reporting platform for agencies, drivers and the public.

With SNOWiQ, operation managers:

• Gain a comprehensive operational picture.
• View real-time progress.
• Interact with citizens via 311 system integration.
• Reduce uncertainty and set accurate expectations about community services with an optional public-facing portal. Residents will no longer have to wonder “When will my street be cleared?”

Supervisors responsible for snowplow management:

• Dispatch snowplows and track their deployment.
• Have a fast feedback loop with drivers on the road.
• Receive feedback from citizens via integration with 311 systems.

Equip drivers with smartphone or tablet-based self-service tools, making it easy and convenient for them to set their schedules, share availability and receive real-time changes or assignments. The power of SNOWiQ lies in its simplicity. Using a combination of smart device-based GPS and the power of cloud technology, SNOWiQ provides a real-time view of snow removal operations.

TERRAiQ Taxicabs provides business analytics for taxicab and ride-sharing companies and regulators. For-hire drivers operate in a highly regulated environment where government agencies ensure that every trip is compliant with local rules, and all financial transactions are accounted for and required fees are collected.

Unified data collection hub

The core of TERRAiQ Taxicabs is a centralized cloud data hub that collects trip data from third-party digital meters and ridesharing services. This allows taxi regulators to efficiently handle regulatory requirements with a host of easily analyzable data. The data hub reduces the need for staff in the field to perform enforcement checks - many of these tasks can be performed remotely with TERRAiQ Taxicabs.

Location, trip tracking and digital regulation

TERRAiQ Taxicabs tracks the location of each vehicle and digitally records all trips. This gives regulatory agencies insight into trip history while automating regulatory workflows. The system also makes it easier for riders to file complaints and for regulators to address them.

Digital taxi meters and API

TERRAiQ Taxicabs provides an open unified API enabling interactions between third-party ridesharing services and the government regulator (data hub). With this API, cities won’t need to mandate specific taximeter hardware/software, just compliance with the API. Taxi companies can choose to use a third-party digital meter or the optional built-in meter provided by TERRAiQ Taxicabs.

Business intelligence: performance analysis

TERRAiQ Taxicabs provides business intelligence capabilities and makes sense of large amounts of data. The solution incorporates an intuitive dashboard interface with charts providing real-time information on top of Azure-based Business Intelligence infrastructure.

In addition, TERRAiQ Taxicabs’ mapping interface leverages data about vehicle locations to map underserved areas and show popular trip destinations and origination points.

TERRAiQ Inspections enables municipalities to streamline how they manage inspections of housing and construction projects providing an efficient way to meet the demands of a major city. The solution provides a convenient way to dispatch and track inspectors, saving priceless time and money by automating key processes to maximize resource management, minimize response time for emergency inspections and provide more efficient scheduling. It also drastically improves the customer experience by providing a quick and transparent inspection and permit-issuance process.

It comprises three components:

• Tablet-native application for inspectors, providing GPS tracking and task management.
• Web portal for agency supervisors.
• Back-end middleware, orchestrating events coming from external systems.

The solution offers the following benefits:

• Automated complaint processing and inspection scheduling.
• Real-time tracking of inspection progress and inspector location, enabling on-demand matching of inspectors with high priority inspections.
• Automated scheduling, providing more predictable service times.
• Improved service delivery and transparency through real-time customer updates about service and inspection results.

Similar to SNOWiQ, TERRAiQ Inspections adds flexibility and scalability to municipal forces. Local government can train citizen inspectors and, when demand peaks, use the technology to scale its forces and optimize service delivery by bringing in the contractors to join municipal forces and perform inspections on behalf of the government.

TRANSITiQ is a powerful Software-as-a-Service (SaaS) solution based on mobile and business intelligence platforms that enables transit agencies to take charge of operations while providing their customers with a better transportation experience. The platform tracks vehicle movement, minimizes bus bunching, achieves greater rider satisfaction and improves adoption of public transit services. Powered by the cloud, TRANSITiQ automatically scales to handle peak traffic times and a surge in position reports — without interruption or delay.

TRANSITiQ components include:

• End user mobile apps

Through a native cross-platform mobile app, riders can locate bus stops and rail stations, search routes and view real-time bus positions and arrival predictions. Integration with Bluetooth Beacons enables visually impaired users to safely navigate the transportation system.

• Business intelligence

At the core of TRANSITiQ is a powerful data processing and report generating module that takes you inside the performance of your fleet. The analysis drills across all modes of transportation (buses, heavy or light rail, streetcars, ferries, water taxis, etc.).

• Arrival time predictions

Arrival time predictions TRANSITiQ translates bus positions into arrival time predictions for riders. Continuously learning, it provides the best possible predictions, which are exposed through our API and standard real-time feeds.

• Interactive public displays and trip planning kiosks

Improve customer outreach by utilizing our applications for making transit system positional data available via large map-based screens. Touch-based interfaces provide trip planning options at the touch of a finger.

How does it work?

Using an API, iSee Caseworkers draws on data from your SACWIS, CCWIS or CMS to provide secure access to up-to-the-minute data from any device or platform (Android and iOS). iSee Caseworkers also supports data entry in the field and instant synchronization with your CMS and other sources, including medical, law enforcement and school records.

With EastBanc Technologies, your agency can customize iSee Caseworkers. Add features and tailor the app to match your exact specifications. When it’s time to expand services or provide other mobile apps, we can once again build upon the foundation of our iSee 360° Mobile Foster Care Suite.

How does it work?

Using an API, iSee Foster Parents draws on data from your Statewide Automated Child Welfare Information System (SACWIS), Comprehensive Child Welfare Information System (CCWIS) or case management system (CMS), providing secure access to up-to-the-minute data from any device or platform (Android and iOS).

iSee Foster Parents also supports instant synchronization with other sources, including medical, law enforcement and school records. Caseworkers decide what information foster parents can see.

With EastBanc Technologies, you can customize iSee Foster Parents, adding additional features, addressing feedback from foster parents and caseworkers, and tailoring the app to match your exact specifications.

How does it work?

Using an API, iSee Independent Living draws on data from your Statewide Automated Child Welfare Information System (SACWIS), Comprehensive Child Welfare Information System (CCWIS) or case management system (CMS), providing secure access from any device or platform (Android and iOS). iSee Independent Living also supports instant synchronization with other sources.

With EastBanc Technologies, your agency can customize your iSee Independent Living solution. Add features, address feedback from participants and caseworkers, and tailor the app to match your exact specifications. Our iSee 360° Mobile Foster Care Suite can also be used to create apps for other stakeholders.