Tech Insights

How to Digitally Transform Your Support System with a Proactive vs. Reactive Approach

September 23, 2020

How an intelligence-driven customer technical support approach can transform your support from a reactive operation to a streamlined, efficient, and proactive operation. Read More...

What is Kubernetes, How Did it Come to Be, and Why Does It Matter?

September 9, 2020

Kubernetes is a popular container orchestration system, but how did it come to be and why, and what role does it play in digital transformation? Read More...

CI/CD Explained: A Guide for Business Leaders

August 26, 2020

Continuous integration and continuous delivery (CI/CD) is integral to a DevOps approach to software development. But what is CI/CD and why is it key? Read More...

Deep Learning and AI Demystified

August 19, 2020

This article is the third in a series that aims to demystify data science , machine learning, deep learning, and artificial intelligence (AI) – while exploring how they are interconnected. Read More...

DevOps Explained – A Guide for Enterprise Leaders

August 11, 2020

2020 has seen profound change in the way we live and work with COVID-19 accelerating the pace of digital transformation. Yet, business leaders are often confused about how to implement one of the key enablers of... Read More...

Primer: All You Need to Know About Data Science

Artificial intelligence (AI), together with its brethren buzzwords data science, machine learning, and deep learning have been around for some time now and are no longer future concepts. Yet misconceptions persist about the true meaning of these terms. Read More...

SUSE Acquires Rancher Labs: Is the Cloud Native Promise Under Threat from Consolidation?

When SUSE, the world’s largest independent open source company, announced its acquisition of Rancher Labs in early July 2020, the industry took notice. Clearly, the Kubernetes management industry is very much alive. Read More...

To Digitally Transform, Business Leaders Must Become Tech-Savvy

We live in a technology-driven world. Even non-technology companies are seeing their business models increasingly shaped by technology. Led by disrupters such as Amazon and Netflix, those enterprises who recognized opportunities early have found ways to extend the analog experience into a digital one. Even creating new revenue streams that they could never have predicted. Read More...

Digital Transformation 101

Digital transformation is about delivering core competencies in a digital, automated, and user-centric manner. Driven by data and powered by tech (e.g. cloud, cloud native stack, AI, machine learning, and deep learning), it increases business agility, competitiveness, and enhances customer value. Read More...

What is DataOps and Why It Matters

Let’s start by understanding where DataOps falls in the line-up of current IT methodologies. DataOps is the next level up from ETL (extract, transform, and load) and MDM (master data management systems) in terms of organizing data and processes. It can also be thought of as a methodology that combines DevOps and Agile within the field of data science. Read More...

If We Were Marriott – We’d Build a Digital Future While Leveraging Brick and Mortar Assets

The hotel industry hasn’t changed much in the past decades. While they have introduced some level of digitization such as websites and apps, they haven’t fully embraced digital transformation. Indeed, if things are working fine, why change? Because the next unforeseen disruptor may be right around the corner. Read More...

Demystifying DataOps: What We Need to Know to Leverage It  

The term “DataOps” has picked up momentum and is quickly becoming the new buzz word. But we want it to be more than just a buzz word for your company, after reading this article you will have the knowledge to leverage the best of DataOps for your organization. Read More...

Harnessing the Power of Text Analysis

Unstructured text is found in many, if not all business functions, and can become a source of valuable insight. Product reviews will guide your customers’ preferences, customer support chats can identify Read More...

Digital Transformation Calls for Tech-Savvy Business Leaders

The world today is driven by technology. Leading companies from all industries are becoming tech companies that happen to sell or provide something else. Disrupters like Netflix, Amazon or Tesla have led the way, and those, who recognized the challenges early on, hopped on the bandwagon by extending their analog experience into a digital one -- sometimes even creating novel revenue streams they didn't even foresee. Read More...

If We Were WeWork – How We’d Merge Physical and Digital Workspace

Disclaimer: We have not spoken to a WeWork executive and have no further background information. This is merely a thought experiment to exemplify what digital transformation is about. Read More...

Creating Successful Enterprise SaaS Products with Wolf Ruzicka

Our very own Wolf Ruzicka, Chairman of Eastbanc Technologies, sits down with The SaaS CX Show to discuss what makes Eastbanc Tech so successful and what they are doing to overall incorporate SaaS products while also reducing customer churn. Read More...

Demystifying Machine Learning: How ML Discovers New Information

In part one of this series, we defined data science and explored the role of a data scientist — including data preparation, modeling, visualization, and discovery. We also introduced the role of a machine learning engineer who closely collaborates with the data scientist. Read More...

Leveraging AI to Make Sense of Your Mounds of Data

Big data continues to grow exponentially creating a critical need for solutions that can make sense and extract valuable information from it. For example, the Internet is full of a wide variety of constantly growing text sources— blog posts, forum posts, chats, message boards, item and services reviews, etc. Read More...

Blue-Green Deployments and Canary Releases

Blue-green deployments and canary releases mitigate application deployment risk by enabling IT to revert back to the previous version should an issue occur during the release. Switching back and forth between versions Read More...

How Packaged AI Services are Democratizing AI

With the increasing popularity of machine learning (ML), it’s becoming more difficult for data scientists to find the appropriate tools for a specific task and decide on a robust approach. Should they stick to the basics and code everything from scratch or use one of the many pre-built tools that keep popping up on the market? Read More...

Kubernetes & Enterprise Components Architecture

Kubernetes, the de facto container orchestrator, is great and should be part of any DevOps toolkit. But, just as any other open source technology, it’s not a full-fletched ready-to-use platform. Read More...

How the COVID-19 Crisis has Accelerated Digital Darwinism

For those who were still debating whether they should hop on the digital transformation bandwagon, the COVID-19 crisis was a wakeup call, maybe even a slap in the face. Read More...

How Digital Transformation, DevOps, Cloud Native, Kubernetes, and Containers Tie Together

The entire business world is talking about digital transformation. IT leaders, on the other hand, talk about DevOps, cloud native, Kuberentes and containers. Read More...

Demystifying DevOps: Essential Building Blocks of a DevOps Approach

If your organization leverages technology as a differentiator, a DevOps approach to application and service delivery is inevitable. The benefits are just too great. Read More...

Primer: Distributed Systems and Cloud Native Computing

November 23, 2019

Software is becoming a strategic competitive differentiator across industries — today's race towards digital transformation is proof of it. Enterprises are investing (often millions of dollars) in technology to better serve their customer base. Read More...

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